Sweater Zip - Héritage

1. How do I choose the right size?

We understand how important a perfect fit is. Here’s how we assist you:

• Each product page includes a detailed size guide with precise measurements.
• Need personalized advice? Contact our team for recommendations tailored to your body shape and preferences (fitted, loose, etc.).
• Our customer service is available to guide you every step of the way.

2. Can I track my order?

Yes! Once your order is shipped, you’ll receive an email with a tracking number:

• Track your package in real-time on the carrier's website or through our platform.
• Have questions? Our customer service team is here to help you locate your order.

3. What are the delivery times?

• France: Delivery within 3 to 5 business days after shipping.
• Europe & International: 5 to 10 business days depending on the destination.
• Orders are dispatched within 24 to 48 business hours after confirmation.
• Need express delivery? Contact us to discuss available options.

4. Can I exchange or return an item?

Yes, you have 14 days after receiving your order to request an exchange or refund.

• Visit our "Returns and Refunds" page for detailed instructions.
• Once your item is received and checked, we will process your exchange or refund promptly.

5. What payment methods are available?

We offer several secure payment options for your convenience:

• Payment by credit card (Visa, MasterCard, American Express).
• Payment via PayPal for added flexibility and security.
• Installment payments available (contact us for more information).

6. What materials do you use?

At Old Money Élégance, we believe that material selection is key to offering clothing that combines luxury, comfort, and durability. Each piece is carefully crafted from premium fabrics chosen for their elegance and impeccable fit.

7. What do our customers say?

Our customers praise the exceptional quality of our garments, featuring noble materials and flawless tailoring. They also appreciate our responsive customer service, always ready to help with a perfect fit.

Many highlight the durability of our pieces, maintaining their elegance over time, along with our fast and reliable delivery times.

We want you to be completely satisfied with your experience:

• Customer Satisfaction Guaranteed: If a product doesn't meet your expectations, we’ll find a suitable solution.
• Uncompromising Quality: Each item is carefully inspected before shipping to ensure excellence.
• Eco-Responsible Commitment: We collaborate with environmentally conscious partners and promote sustainable practices.

Your trust is invaluable. With Old Money Élégance, you can count on a premium customer experience and impeccable service.

Your security is our top priority:

• Secure Payment Options: We accept payments by credit card, PayPal, and other trusted platforms.
• Data Encryption: All transactions are protected by SSL encryption to ensure the confidentiality of your information.
• Money-Back Guarantee: If there’s an issue with your order, we ensure a quick and hassle-free refund.