Privacy Policy

1. Data Collection

Mongève is committed to protecting your personal data and ensuring your privacy. We collect and process user data in compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

1.1 Types of Data Collected

We collect different types of personal information, including:

• Full name, email address, postal address, and phone number.

• Payment details (processed securely by our payment service providers).

• Order history and customer service interactions.

• Browsing history, preferences, and other data related to site usage.

1.2 How Your Data Is Collected

Your data is collected when you:

• Place an order on our Site.

• Subscribe to our newsletter.

• Contact customer service.

• Browse our website (cookies and tracking tools are used).

2. Purpose of Data Processing

The collected data is used for the following purposes:

• Order Processing: To fulfill, deliver, and track your orders.

• Customer Support: To provide assistance and answer inquiries.

• Marketing & Communication: To send promotional offers and updates (if consent is given).

• Website Optimization: To improve the functionality and user experience of our Site.

• Legal & Security Obligations: To comply with applicable laws and prevent fraudulent activities.

3. Data Sharing & Third-Party Services

Mongève does not sell or rent your personal data. However, your information may be shared with third-party providers to facilitate our services, including:

• Payment Processors (Shopify Payments, PayPal, Apple Pay, Google Pay) to securely handle transactions.

• Shipping & Logistics Partners to deliver your orders efficiently.

• Marketing & Analytics Providers (Google Analytics, Meta Pixel) to improve our Site and promotional efforts.

• Legal Authorities when required by law.

These third parties are contractually obligated to protect your data and use it only for the intended purposes.

4. Cookies & Tracking Technologies

Mongève uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data.

4.1 What Are Cookies?

Cookies are small files stored on your device that help improve website performance and personalization. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the Site.

• Performance Cookies: Help us analyze Site traffic and optimize user experience.

• Marketing Cookies: Enable personalized advertising and retargeting.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, restricting cookies may impact certain functionalities of the Site.

5. Your Rights & Control Over Your Data

Under GDPR and applicable data protection laws, you have the following rights:

• Right to Access: Request details about your personal data stored by Mongève.

• Right to Rectification: Correct any inaccurate or incomplete information.

• Right to Deletion (Right to Be Forgotten): Request the deletion of your personal data, except where retention is required by law.

• Right to Data Portability: Receive your data in a structured, commonly used format.

• Right to Restriction of Processing: Request limitations on how your data is used.

• Right to Object: Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at info@mongeve.com. We will process your request within 30 days.

6. Data Security

We implement strict security measures to protect your data against unauthorized access, alteration, or loss. Our security measures include:

• Encryption of payment information via secure third-party processors.

• SSL Certificates to secure online transactions.

• Restricted access to personal data, limited to authorized personnel only.

Despite these efforts, no system is completely secure. If you suspect a data breach, please notify us immediately at info@mongeve.com.

7. Data Retention Period

Mongève retains your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order history is kept for 5 years for accounting and legal compliance.

• Marketing data is stored until you withdraw your consent.

• Customer service interactions are retained for 2 years to improve our services.

8. Changes to This Privacy Policy

Mongève reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via email or through a notice on our Site. We encourage users to review this page regularly.

Last updated: 01/03/2025

For any questions regarding this Privacy Policy, please contact us: 📧 Email: info@mongeve.com
📞 Phone: +33 6 01 12 62 42